Back when my mom worked at the shop, a parent brought in her cheerleader daughter to get sized for her team jacket. Upon finding out the jacket that fit her daughter best was a large, the parent asked if we had any bigger mediums.

"You mean, a large?" my mom asked.

"Oh, no," the parent replied. "My daughter's not a large."

"I see."

The parent continued. "You can't, like, order us a bigger medium, from maybe a different brand name or something?"

I don't remember the exact outcome of this story. I think the parent just ended up squeezing her daughter into a medium-sized jacket. But what I do remember is that my mom did not tell this lady she was a moron and kick her the hell out of the store. No, my mom dealt with her like she deals with everyone: in a courteous manner, because this lady was a customer in our shop. My mom really is a trooper, and if I am to stay sane yet another year in this city I have got to be more like her in that respect. I've got to start realizing that some people are customers in my shop, and sometimes customers want bigger mediums.

Tom, July 13, 2005, 6:31 AM           (link here)